Technology
Why your hotel's tech stack is probably working against your people
Most hospitality technology is bought to solve a point problem. The result: a patchwork of systems nobody connects and nobody trusts.
Perspectives
Ideas at the intersection.
Analysis and observations from the intersection of hospitality, strategy, automation, and workforce design. Written for owners, operators, and investors who want to think ahead.
Operations
Staffing for reality: a statistical approach to hotel workforce planning
Most hotels staff for peak season and manage the cost all year. There is a better way — and the data is already in your PMS.
Portfolio
What a good 100-day plan looks like after a hotel acquisition
The first 100 days after acquiring a hotel set the tone for everything that follows. Here is how to spend them well.
Automation & Workforce
Can a robot run room service? Where hotel automation works and where it doesn't
The honest answer to the question every hospitality owner is now asking — with a framework for thinking it through for your operation.
Industry Outlook
The Mediterranean luxury hotel market in 2026: five trends to watch
From seasonal staffing pressure to the rise of experience-first leisure travel — the forces reshaping Europe's most competitive hospitality market.
Operations
How to read your USALI like a strategist, not just an accountant
The Uniform System of Accounts for the Lodging Industry contains the signals most operators miss. Here is what to look for.
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